Question

Is there free shipping on all orders?

Answer

Free shipping for orders from R399 and up.

• Includes Insurance
• All orders over R399, receive FREE standard shipping via insured parcel post.
• If your purchase value falls below R399, simply select and add an extra item to the cart to increase the value and get the free shipping option.

Question

What shipping method is used and how much does it cost?

Answer

Charges - Shipping by courier

• Includes insurance
• Applies to a 2 kg parcel
• Over 2 kg add R25.00 per kg
• Shipping to Johannesburg - R70
• Shipping to the rest of Gauteng – R70
• Shipping to other main centers - R100
• Shipping to outer lying areas – R120

Question

How long will it take to receive my order?

Answer

Courier delivery times:

• Shipping to Johannesburg - 1- 2 days
• Shipping to the rest of Gauteng – 1-2 days
• Shipping to other main centers 2- 3 days
• Shipping to outer lying areas 4 – 5 days
• Standard overnight – Next day excluding weekends

Note:  Express Shipping overnight - Monday to Fridays only.

Shipping days may be longer, especially during the holiday season.

Question

Do you ship to PO Boxes?

Answer

Yes we Ship to post offices nationally.

Collection of your parcel:

We recommend that you have your package sent to a location where someone can receive and sign for your package.

Question

What about international shipping?

Answer

Yes we can post your order to your closest post office.

Please email us to quote and finalize the price in US Dollars or Euros and supply your contact details and forwarding address.

Note - We require a short waiting period for payments to reflect in our bank account before dispatching orders abroad.

Contact us to receive our banking details for TT payments:

Email: splashout@totembags.co.za

Shipping charge not refundable

In the event of an undelivered shipment , incorrectly entering your shipping address, or a refused package, shipping charges WILL NOT be refunded and actual shipping costs are charged.